Role: CRM Officer
Job Title: CRM Officer
Grade: Assistant Banking Officer/ Banking Officer
Department: Customer Relationship Management
Reports to: Head, CRM
DUTIES AND KEY RESPONSIBILITIES
Growing business segment by signing-on new companies and managing existing relationships; Develop & maintain marketing strategy document; Maintain customer call plan and implement same; Good understanding of the e-Payment landscape; Ability to engage in research work; Manage the operational activities of CRM team.
The desired candidate must exhibit competencies in the following;
Marketing and Selling Skills; Ability to follow through a prospect from start to completion; Good communication skill; Energetic with great drive for timely execution; Highly organized; Ability to plan and take prospects through NIBSS onboarding process; Ability to effectively manage our internal process and people to achieve delivery in a timely manner; High attention to details and must be a fast process learner.
Other required competencies include:
Customer Focus Focus on excellent delivery Proactiveness Stewardship Team spirit Business goal management
Business Writing Skills Attention to Detail Market Research Business Development Business Goal Management
Minimum of 2 years of relevant work experience related to the Job.
Bachelor’s degree with a minimum of Second Class Lower (2:2) from an accredited University. A master’s degree or its equivalent will be an added advantage.
Subsequent to your application for this position, please log on to http://learnng.com.ng/ to register and take a free e-Payment course to become more aware of NIBSS’ e-Payment system.