CRM Officer Recruitment at NIBSS

Role: CRM Officer 

Closes 2017-10-11

Job Description

Job Title: CRM Officer

Grade: Assistant Banking Officer/ Banking Officer

Department: Customer Relationship Management

Reports to: Head, CRM


Growing business segment by signing-on new companies and managing existing relationships; Develop & maintain marketing strategy document; Maintain customer call plan and implement same; Good understanding of the e-Payment landscape; Ability to engage in research work; Manage the operational activities of CRM team.


The desired candidate must exhibit competencies in the following;

Marketing and Selling Skills; Ability to follow through a prospect from start to completion; Good communication skill; Energetic with great drive for timely execution; Highly organized; Ability to plan and take prospects through NIBSS onboarding process; Ability to effectively manage our internal process and people to achieve delivery in a timely manner; High attention to details and must be a fast process learner.

Other required competencies include:

Customer Focus Focus on excellent delivery Proactiveness Stewardship Team spirit Business goal management


Business Writing Skills Attention to Detail Market Research Business Development Business Goal Management


Minimum of 2 years of relevant work experience related to the Job.


Bachelor’s degree with a minimum of Second Class Lower (2:2) from an accredited University. A master’s degree or its equivalent will be an added advantage.

Subsequent to your application for this position, please log on to to register and take a free e-Payment course to become more aware of NIBSS’ e-Payment system.

Click here to apply

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