OceanBlue Energy & Industrial Services Company LLC provides access to a broad range of products and services to many international companies operating in the Sub sahara Africa and the Gulf region. We pride ourselves on being able to undertake projects with unique client requirements in diverse sectors such as Oil & Gas, Water & Electricity, and Industry.
Partnering with some of the best companies in the world enables us to offer our clients unparalleled resources, skills, expertise and technology.
Strategic alliances with over 70 international reputed companies allows us to offer technologically advanced products and services to the offshore and onshore Oil & Gas, Petrochemical and Environmental industries.
Position Title: Customer Service Executive
Hiring Location: Lagos
Role Priorities / Responsibilities:
Customer Care Executive Job Description include:
- Handle customer complaints, process orders, and provide information about an organization’s products and services.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
- Listen and respond to customers’ needs and concerns
- Provide information about products and service
- Take orders, determine charges, and oversee billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, managers, or others who can help
Qualification or Certification required (if applicable):
Customer Service Executive major Skills and Qualifications include:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
The right candidate should possess a minimum of BSc/HND in any discipline.
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