Microsoft 4Afrika IT Technical Support Internship

Job Summary
World-Class Skills is about Microsoft plans to develop a Self-sustaining, world-class education platform, both online and offline, to help Africans develop skills for entrepreneurship and improved employability and competitiveness.
Microsoft, in partnership with the host organization, offer you a unique opportunity to kick start your career. The internship program will provide you with a real-world work experience and new skills while working for a leading technology organization on the African continent.
A technical intern should have:

  • Problem Solving skills
    LAN Knowledge
  • Help Desk Experience
  • Verbal Communication
  • Operating Systems
  • Phone Skills
  • Customer Service
  • Quality Focus
  • PC Proficiency
  • System Administration

Responsibilities

. Troubleshoot and resolve customers problems
· Deployment of Office365 solutions to customers
· Support Office365 tickets as opened in the helpdesk partal
· Provide training to customers on Office365 capabilities
. Support the marketing team on Office365 technical issues
· Sever administration
· Test and document software
· Database management
· All tasks concerning the installation, migration and support of a sever system
· Microsoft Cloud products installation and support

Job Requirements

Required education

Bachelor’s degree

Required relevant work experience

 One month

Required skills

  • Basic computer maintenance
  • Technical documentation
  • Server management
  • Computer, laptop maintenance and repair
  • C, C# or C++
  • CSS
  • IT support
  • Customer support, CRM systems
  • Problem solving

Click here to apply

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