Vendor Promise Analyst Recruitment at Jumia Nigeria

With Jumia, the internet transforms people’s lives. People across Africa connect onto our platforms and gain access to services and products they need. More than 500,000 local African companies do business on Jumia every day. We are taking the African economies online and enabling African companies to find new customers.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:

Position Title: Vendor Promise Analyst

Department: Operations


  • The Vendor Promise Analyst role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.
  • This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.
  • This data-driven role calls for a rare combination of analytical thinking, communication design & interpersonal ability to manage relationships and projects with all teams across the organization.

In particular you will:

  • Analytics: Analysis of vendor centric key performance indicators and vendor NPS to ensure high quality vendor experiences
  • Communication Design: Develop a clear brand messages in all communication pieces, designs and produce materials such as posters and handbills
  • Product improvement. Proactively search for new vendor related features on the platform which could improve a seamless vendor experience
  • Scalability and growth. Take on new opportunities like launching a new project
  • Support. Manage day to day queue management issues arising from various departments across the firm
  • Develop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow
  • Auditing and monitoring of processes, queues, hubs and order placement
  • Interacting with vendors via Email and Calls using working tools such Salesforce and Xcally to resolve issues ranging from Penalty Charges (Counterfeit, Forward and Reverse QC)
  • Monitor and maintain quality and ensure accuracy and consistency of all Vendor Promise Materials

Professional Skills & Qualifications

  • Bachelor’s Degree in Technology, Engineering, Science or Economics or other related discipline.
  • Minimum of 2 years’ project management, operations, or supply planning in the consumer space preferably, but not essential
  • Advanced Excel [V/Hlookups, Pivot Tables & Macros] & PowerPoint skills; aptitude for working with tools, systems and large volumes of data
  • Some experience in graphic design, information design, white board animation and/or illustration
  • Fluency with Adobe Creative Suite, especially Adobe Illustrator, Photoshop and InDesign

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Application Deadline: Not specified.

Click here to apply

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