Bancassurance Operations Administrator Recruitment at Old Mutual Nigeria

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.

Position Title: Bancassurance Operations Administrator

REF: 1118/NIGE/EU/Bancassurance Operations Administrator (Contract)/Nigeria/150818
Location: Nigeria
Contract: Temporary / Contract
Category: Insurance
Offer: Market Related

Introduction

This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with due knowledge of the Bancassurance regulatory framework for the Life business in order to maximize productivity and customer satisfaction.

Job Specification
Description:

  • Ensure timely indexing and capturing of new business vide the Bancassurance channels
  • Ensure daily operational Customer Service efficiency/delivery.
  • Responsible for the daily work flow and volumes within the turnaround time
  • Delivers, maintains and enhances service / work standards and work quality within a given process.
  • Carries out quality assurance checks / service delivery in all retail business vide the Bancassurance channel to ensure service standard compliance
  • Works closely with the Distribution team to ensure prompt response to request on the Retail bancassurance transactions
  • Efficient capturing of new business application scanned from share point and work tracker.
  • Brisk and on-track quality assurance (QA) processes within set SLA’s.
  • Efficient and effective service delivery with respect to clients queries, (Certificates, Tax certificates   (Annually), new businesses, Statements (Premium and Annual) requests.
  • Responsible decision making as regards claims processes and service delivery (Cancellation, Surrender, and Cooloff, Part-Withdrawals Up till January 2018).
  • Detailed and accurate processing of end of day OIPA (Volume per status) process report.

Key Result Areas
Operational Delivery:

  • Daily indexing and capturing of new operational transactions form the Life Bancassuarance stream
  • Accountable for timely quality checks to ensure mandates do not failed passed within the time requested by customers.
  • Could be involve in the implementation of a strand of an operational project impacting Bancassurance enhancements.
  • Extensive experience in day to day delivery on Bancassuarnce business stream.
  • Ensure detail reporting of transaction flowing from the Bancassurance stream
  • Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

  • Individually accountable for client service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.
  • Balances own priorities and motivating others.
  • Plans and assigns work over the applicable period vide document management system.
  • Personally responsible for day-to-day feedback and reviews of GAP1.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards.
  • Delivers, maintains and enhances service / work standards and work quality within the given process.
  • Ensures daily processing complies with all appropriate product and legislative rules and requirements.
  • Develops and maintains procedural documentation.
  • Ensures that the quality of Service delivery to customers conforms to agreed service level standards.
  • Ensure customers are well informed about their policies and available products.

Relationship Building:

  • Establishes and maintains relationships with internal stakeholders.
  • Builds and manages internal/external relationships.
  • Manage internal/external Customer Complaints.
  • Enhance Customer/financial advisors relationship management.

Qualifications and Experience

  • A first degree or its equivalent
  • Experience in a technical operations department
  • Excellent communication skills (verbal and written)
  • Very good interpersonal skills
  • Good knowledge of MS packages (Word, Excel etc.)

Application Deadline: 29th August, 2018.

Click here to apply

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