Call Center Agent Recruitment at Workforce Group

Our client, a leading Financial Institution, is currently in need of suitably and qualified candidates to fill the role of a Contact Center Agent( Igbo Language and any other major language in Nigeria ).

Position Title: Call Center Agent

Location: Lagos (Island and Mainland)

Job Description

  • We are in need of suitably and qualified candidates to fill the role of a Contact Center Agent (Igbo Language and any other major language in Nigeria).
  • He/She will be the liaison between the organization and its current and potential customers.
  • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

Requirements

  • HND/B.Sc in any discipline.
  • Must not be more than 28 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • One or two years’ experience working in a related job role.
  • Must be fluent in English, Igbo and any other major Language
  • Must be resident in Lagos.

Remuneration
Attractive Basic pay and other benefits.

Application Deadline: Not specified

Click here to apply

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