Instant Web-Net Technologies Limited is a business solutions provider with a team of highly creative and innovative individuals who think, own and deliver projects in line with our value chain.
We seek to recruit Call Centre Representatives to act as liaisons between the company and her clients, providing product/services information and resolving any emerging problems that our customer might face with accuracy and efficiency.
This role requires candidates to:
- Manage and resolve customer complaints
- Keep records of customer interactions, process customer accounts and file documents
- Generate sales leads from calls and email correspondence
- Provide product and service information to customers
- Document all call information according to standard operating procedures
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests
- A minimum of OND in business administration or any other related area.
- 1-2 years of experience in a similar role
- Good communication skills
- Impeccable telephone etiquette and management
- Good administrative skills
- Computer literate with good understanding of Microsoft Office Suite
- Strong organizational skill and be deadline oriented
- Customer focused and goal driven
- Result oriented
- Strong time management and decision making skills
- Demonstrates a positive and professional image at all times
- Excellent consultative and rapport-building skills
Application Deadline: Not specified.