We are currently recruiting the below position for a reputable Organization
Position Title: Transaction Officer, Contact Centre
H/She will be the liaising between the organization and its current and potential customers H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Identifying customers’ needs clarify information; research every issue and providing solutions.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to up-sell products when they arise.
- B.Sc in any discipline
- Must not be more than 27 years old
- Should be fluent in Igbo and Yoruba or Igbo and Hausa i.e. ability to speak 2 languages
- Excellent spoken English with impressive interpersonal skills
- Good communication, smart and very analytical
- Preferably female (Igbo)
- Must be resident in Lagos
- Should have at least 5 credit including mathematics and English in O’level certificate.
- Preferably applicants residence on the Island.
- Attractive Basic pay and other benefits.
Application Deadline: Not Specified.
Note: Only candidates who meet the requirements stated above will be invited.