Transaction Officer, Contact Centre Recruitment at Workforce Group

We are currently recruiting the below position for a reputable Organization

Position Title: Transaction Officer, Contact Centre

Location: Lagos
Industry: Financial

Job Description

H/She will be the liaising between the organization and its current and potential customers H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to up-sell products when they arise.

Requirements

  • B.Sc in any discipline
  • Must not be more than 27 years old
  • Should be fluent in Igbo and Yoruba or Igbo and Hausa i.e. ability to speak 2 languages
  • Excellent spoken English with impressive interpersonal skills
  • Good communication, smart and very analytical
  • Preferably female (Igbo)
  • Must be resident in Lagos
  • Should have at least 5 credit including mathematics and English in O’level certificate.
  • Preferably applicants residence on the Island.

Remuneration

  • Attractive Basic pay and other benefits.

Application Deadline: Not Specified.

Click here to apply

Note: Only candidates who meet the requirements stated above will be invited.

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